Shipping policy
ALL ORDERS ARE SHIPPED FROM SYDNEY, AUSTRALIA. YOU WILL RECEIVE A TRACKING NUMBER ONCE YOUR ORDER HAS BEEN DISPATCHED.
DOMESTIC
🌍AUSTRALIA
SHIPPING OPTIONS
- 📦STANDARD: 5 AUD OR FREE OVER 60AUD — 2-8 BUSINESS DAYS
- ⚡EXPRESS: 9 AUD — 1-3 BUSINESS DAYS
INTERNATIONAL
🌍ZONE 1: NEW ZEALAND
SHIPPING OPTIONS
- 📦STANDARD: 12AUD OR FREE OVER 60 AUD — 5-15 BUSINESS DAYS
🌍US and CANADA
SHIPPING OPTIONS
-
📦STANDARD: 20 USD OR FREE OVER 60 USD — 6-20 BUSINESS DAYS
🌍THE REST OF WORLD
-
📦IF WE DON'T SHIP TO YOUR AREA YET, STAY TUNED -- MORE REGIONS ARE COMING SOON.
*If your order has not arrived between the normal time frames below, please contact our customer service department for assistance with tracking at AU5THOCT@OUTLOOK.COM
If you have any other questions, you can also CHAT US ON TIKTOK OR INSTRAGRAM @5THOCTNAIL
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FULFILLMENT TIMES
- ORDERS ARE PROCESSED WITHIN 1-3 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.
- ALL ORDERS ARE SHIPPED, MONDAY THROUGH FRIDAY EXCLUDING PUBLIC HOLIDAYS. ORDERS PLACED AFTER 3PM AEDT, WILL TYPICALLY BE PROCESSED THE NEXT BUSINESS DAY.
- ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
INTERNATIONAL DUTIES, TARIFFS & TAXES
- AT THIS CURRENT TIME WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF ANY DUTIES, TARIFFS OR TAXES PARCELS MAY INCUR AT CUSTOMS.
- BUYERS ARE RESPONSIBLE FOR ALL FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.
DISCLAIMER
- 5THOCT NAIL IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCURS AFTER THE PARCEL HAS LEFT OUR FACILITY.
- FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.
PREORDER ITEMS
- PRE-ORDERED ITEMS WILL BE SHIPPED AS SOON AS THEY ARRIVE, AND THERE WILL BE NOTES IN THE DESCRIPTION.